Refund policy

Refund Policy
Thank you for shopping with Easing Menopause.
We want you to feel confident when you order. If something is not right, please contact us first and we will help you sort it out.
How to contact us about a return or refund
Email: banksdoctor7@gmail.com
Please include your order number, the product name, and the reason for the return. If an item arrived damaged or incorrect, please include a photo if you can. Please do not send anything back until we confirm the return with you.
Physical products — supplements
You have 30 days from the date you receive your order to request a return.
To be eligible for a refund, a supplement product must be:
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Unopened, unused, and in its original packaging; and
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Returned to the address we confirm by email.
Once we receive and inspect the returned item, we will refund the product price, including any taxes paid on that product, to your original payment method. Refunds are normally processed within 5 to 10 business days after we receive the return.
Return shipping is paid by the customer, unless we sent you the wrong item or an item arrived damaged or defective. In those cases, we will cover the return shipping or arrange a replacement.
Opened supplements cannot be returned, for safety and hygiene reasons, except where the item arrived damaged, defective, or incorrect. If that happens, please contact us within 14 days of delivery so we can arrange a replacement or refund.
Sale items
Sale items are returnable under the same rules above. A product being on sale does not exclude it from returns. For example, the Easing Menopause Daily Support Pack, when purchased at its sale price, can still be returned unopened within 30 days of delivery.
Digital products — books and trackers
Our books and trackers are instant PDF downloads delivered by email immediately after purchase. Nothing is posted to you.
Because a digital file cannot be returned once it has been delivered, digital products are non-refundable, except in these cases:
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The file was not delivered to you;
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The file is defective and cannot be opened or used, and we cannot provide a working replacement; or
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You were charged more than once for the same order.
If any of those apply, please email us with your order number and we will resend the file or issue a refund.
Please check the product description carefully before buying a digital product, including whether it is a PDF download rather than a printed book.
Cancellations
If you need to cancel a physical order, please email us as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full. Orders are normally processed within 1 to 2 business days, so please contact us quickly.
Digital orders cannot be cancelled once the download link has been delivered, except as described above for non-delivery or a defective file.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please email us within 14 days of delivery with your order number and a photo if possible. We will arrange a replacement or a refund, and we will cover return shipping in these cases.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item under the rules above and place a new order. If we sent the wrong item, contact us first and we will arrange the correct item for you.
Late or missing refunds
If you have not received a refund after we confirmed it, first check with your bank or card issuer, as refunds can take time to appear on your statement. If it still has not appeared, please email us with your order number and we will look into it.
Your consumer rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact us
Easing Menopause
Email: banksdoctor7@gmail.com
1201 12 Street, Winkler, Manitoba, Canada R6W 1V8